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Just to clarify a few things, re: my job as HIGHFeeL/REALive community manager - Random thoughts [entries|archive|friends|userinfo]

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Just to clarify a few things, re: my job as HIGHFeeL/REALive community manager [Jan. 6th, 2017|09:32 am]
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[feeling |busybusy]

First of all, let me start by saying that this is not aimed at anyone in particular, I am writing this because I think there is some confusion about what I do for HIGHFeeL/REALive and people have addressed me with matters I simply cannot help them with in the past.
And I just want to clarify what I do so people have an easier time getting through to the right people in the correct way :).

My actual job for the company:
My actual job is to help out HIGHFeeL/REALive's CEO Aurélie with running social media: instagram and both twitter accounts..
Also to help out with bits and bobs like co-writing the FAQ and to answer questions on the company social media.
Stuff like that.
Nothing else, nothing more, it’s really that simple.

It also means I am someone the fans can address, via the company social media.
NEVER EVER should you contact me (or anyone else involved with the company) via PRIVATE accounts. ONLY via the company accounts. You can send a DM over the company accounts of course, just stick to the, you got it, company accounts! :)

If it’s urgent and you want an answer as fast as possible: the company also has a contact form on the site, I would urge everyone to use that one if you don’t want to go through company social media. It's not that I don't want to listen to fans, it's that either I can't help you, or I have to pass up your request anyway, so it's actually quicker to mail the company using the online form. You’re just adding an extra step by NOT going through company accounts.

Should you contact me over my own social media or email address with company matters, I will simply respond with the link to this post, consider yourselves warned :P.
You can of course mail me on my personal email account with all matters related to BCM etc, just not with company stuff.

Now, all of that aside, what do I do when someone does addresses a matter of importance (to them) to me?
It is really a matter of case by case:
If you are coming to me with something I feel needs to be addressed to Aurélie, I will pass it onto her, and reply telling you that I did so.
If it is a matter that in reality has nothing to do with the workings of the company, I will also reply to you and explain to you why I can’t help you out and won’t be passing it on. Although in all likelihood, I will still inform Aurélie of it just so she knows what’s going on (and that I already said no).

As community manager I have ZERO power over how the lives are organised, how they are run by the crew on site, how the band behaves, how merch is distributed, etc etc etc etc. LITERALLY NO POWER AND NO CONTROL..
And I am 100% fine with that.
So if you do come to me with these issues via the social media accounts (again, DM over those is 100% fine), I can only pass them onto Aurélie when necessary.

If you want to talk about what I do for the company some more, hit the comment button below, you can comment with a whole slew of social media, you don't need an LJ account :).